Term and Conditions

Welcome to TrueVisionZ, your premier destination for authentic Gucci and Celine luxury eyewear. These Terms and Conditions outline the agreement between TrueVisionZ (“we”, “us”, or “our”) and you (“customer”, “user”, or “your”) regarding your use of our website and services. By accessing truevisionzsale.com and making a purchase, you acknowledge that you have read, understood, and agreed to these terms.

1.1 Authorised Use

Our website is intended for personal, non-commercial use by individuals seeking authentic luxury eyewear. You agree not to:

• Use automated systems to extract data from our site
• Reproduce, duplicate, or resell our products without authorisation
• Misrepresent yourself or use false payment information

1.2 Intellectual Property Rights

All content on truevisionzsale.com, including product images, descriptions, and branding elements, are the exclusive property of TrueVisionZ or our luxury brand partners (Gucci, Celine). Unauthorised use of any copyrighted material is strictly prohibited.

The Gucci and Celine trademarks, logos, and distinctive designs featured on our products are the intellectual property of their respective owners. TrueVisionZ is an authorised retailer of these luxury brands.

2.1 Product Descriptions

We meticulously curate our collection of Gucci and Celine eyewear to ensure:

• 100% authenticity with original manufacturer packaging
• Accurate representation of colors and materials (minor variations may occur)
• Complete sets including protective cases, authenticity cards, and cleaning cloths

2.2 Product Availability

As we deal in luxury items with limited production runs:

• Displayed inventory represents real-time availability
• Items in your cart are not reserved until payment confirmation
• We reserve the right to cancel orders for out-of-stock items

3.1 Order Process

The contract between TrueVisionZ and the customer is formed when:

1. You complete the checkout process
2. We send order confirmation to your registered email
3. Payment is successfully processed

3.2 Payment Terms

We accept:

• Visa
• MasterCard
• JCB
• PayPal

By placing an order, you confirm that:

• The payment method is yours or you have authorisation to use it
• All provided information is accurate and complete
• You accept our shipping and returns policy

4.1 Shipping Options

4.2 Delivery Limitations

We currently cannot ship to:

• Certain Asian destinations (contact us for specifics)
• Remote areas without reliable courier service
• PO Box addresses

Customers are responsible for:

• Providing accurate delivery information
• Any customs duties or import taxes
• Signing for received packages

5.1 Return Policy

We accept returns within 15 days of delivery for items that are:

• In original, unworn condition
• With all protective films intact
• Including original packaging and documentation

5.2 Non-Returnable Items

• Eyewear with removed protective films
• Personalised or monogrammed items
• Final sale products (clearly marked)

5.3 Refund Process

Refunds will be:

• Processed within 3-5 business days of receipt
• Issued to original payment method
• Excluding original shipping costs (unless our error)

6.1 Account Security

When creating an account, you agree to:

• Provide accurate registration information
• Maintain password confidentiality
• Notify us immediately of any unauthorized use

6.2 Product Care

For authentication purposes, you must:

• Keep all protective films intact until certain about keeping the item
• Preserve original packaging during the returns period
• Handle eyewear with care to avoid accidental damage

7.1 Our Liability

TrueVisionZ’s liability is limited to:

• The purchase price of disputed items
• Direct damages caused by our negligence
• Replacement of defective products

We are not liable for:

• Indirect or consequential damages
• Product misuse or improper care
• Delays caused by customs or carrier issues

7.2 Dispute Resolution

Any disputes shall be:

1. First attempted to be resolved through our customer service
2. If unresolved, subject to English law and Swansea jurisdiction
3. Handled through mediation before legal action

We reserve the right to modify these terms at any time. Changes will be:

• Posted on this page with updated effective dates
• Applicable to all orders placed after the revision date
• Communicated via email for significant changes

For questions about these Terms or our services:

Our Swansea-based team typically responds within 24-48 hours during business days (Monday-Friday, 9:00-17:00 GMT).