At TrueVisionZ, we’re committed to delivering an exceptional luxury shopping experience for designer eyewear enthusiasts worldwide. Below you’ll find answers to our most frequently asked questions about our premium collections, global delivery service, and customer care policies.
About TrueVisionZ
Who is TrueVisionZ’s target customer?
Our clientele includes fashion-conscious individuals who appreciate authentic designer eyewear from brands like Gucci and Celine. We cater to both men and women seeking premium frames – from busy professionals needing statement pieces to accessory connoisseurs building curated collections.
What defines TrueVisionZ’s brand style?
We embody contemporary luxury with meticulous attention to detail. Our digital boutique mirrors the sophistication of our designer collections, blending high fashion accessibility with exceptional service standards.
Product Information
Which designer brands do you carry?
Our curated selection includes Gucci sunglasses, Celine optical frames, Prada, and Alexander McQueen eyewear. Each piece is personally authenticated by our Swansea team before shipment.
How can I verify product authenticity?
Every item undergoes 1-2 days of meticulous verification at our headquarters. We guarantee all products are 100% authentic designer eyewear, delivered with protective packaging worthy of their luxury status.
Do you offer prescription lenses?
Currently we specialize in designer frames and non-prescription sunglasses. Please check individual product descriptions for optical frame compatibility.
Ordering & Payments
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security, we recommend PayPal’s protected payment system.
Why was my payment declined?
Common reasons include: insufficient funds, incorrect CVV, or your bank’s security measures. We recommend contacting your card issuer or trying an alternative payment method.
Shipping & Delivery
What are your shipping options?
Express Shipping (£12.95): 10-15 business days via DHL/FedEx
Free Standard Shipping: 15-25 business days via EMS (orders over £50)
All orders undergo 1-2 day processing in Swansea before dispatch.
Do you ship worldwide?
Yes, except to some Asian destinations and remote areas which may experience extended delivery times. Customs fees may apply depending on your country’s regulations.
How can I track my order?
You’ll receive global tracking updates from dispatch to delivery. Check your confirmation email for tracking details or contact [email protected] for assistance.
What if my package is delayed?
While we carefully estimate delivery windows, international shipments may occasionally face delays. If your package exceeds the estimated timeframe, please contact our customer service team.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from delivery date for unworn items in original condition with all packaging. Please contact [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using tracked shipping for your protection.
How long do refunds take?
Processed refunds typically reflect in your account within 5-10 business days after we receive and inspect the returned item.
Do you offer exchanges?
Currently we process returns for refunds only. You’re welcome to place a new order for your preferred style once your return is completed.
Customer Service
How do I contact TrueVisionZ?
Our Swansea-based team is available via email at [email protected]. We typically respond within 24-48 hours.
Where is TrueVisionZ located?
Our headquarters are at 79 De-La Beche St, Swansea, GB SA8H 2GA, where all orders are personally processed and authenticated.
Have a question we haven’t answered? Our luxury eyewear specialists are always happy to assist at [email protected].
Experience the intersection of high fashion and exceptional service – shop TrueVisionZ’s designer collections today.